Terms & Conditions

1. Introduction

Welcome to Choose Me (Pty) Ltd ("Choose Me", "we", "us", or "our"). These Terms and Conditions govern your use of our website www.chooseme.co.za and the purchase of products from our online store.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. About Us

Choose Me (Pty) Ltd is a private company registered in the Republic of South Africa, specializing in intimate apparel and lingerie from premium international brands.

Physical Address: 7 Sagittarius Lane, Croydon Vineyard Estate, Somerset West, Cape Town, South Africa, 7130

Email: info@chooseme.co.za

Website: www.chooseme.co.za

3. Orders

3.1. Order Acceptance

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order at our discretion. Order acceptance occurs when we send you an order confirmation email.

3.2. Order Accuracy

You are responsible for ensuring that all information provided when placing an order (including delivery address, contact details, and product selection) is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect information.

3.3. Product Availability

We make every effort to ensure product availability, however, all orders are subject to stock availability. If a product becomes unavailable after you place an order, we will notify you as soon as possible and offer a suitable alternative or a full refund.

4. Pricing and Payment

4.1. Pricing

All prices displayed on our website are in South African Rands (ZAR) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

4.2. Payment Methods

We accept payment via credit card, debit card, EFT, and other payment methods as displayed on our website. Payment must be received in full before your order is processed.

4.3. Payment Security

All payment transactions are processed through secure payment gateways. We do not store your complete credit card information on our servers.

4.4. Pricing Errors

While we strive for accuracy, pricing errors may occasionally occur. If we discover a pricing error after you have placed an order, we will contact you to inform you of the error and give you the option to confirm the order at the correct price or cancel it for a full refund.

5. Shipping and Delivery

5.1. Delivery Timelines

Standard delivery typically takes 15 working days from the date of order confirmation. This timeline accounts for the fact that most of our products are imported from international suppliers. If we have stock on hand, we will dispatch your order immediately, which may result in faster delivery.

Delivery timelines are estimates and not guarantees. We will make every reasonable effort to meet these timelines, but delays may occur due to circumstances beyond our control.

5.2. Supplier Dependencies

As we import products from international suppliers, delivery times may be affected by factors including but not limited to: supplier stock availability, international shipping delays, customs clearance, courier service delays, and force majeure events. We are not liable for delays caused by these external factors.

5.3. Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase. Shipping costs are non-refundable except in cases where we have sent you an incorrect or faulty item.

5.4. Delivery Address

You must provide a valid delivery address within South Africa. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete delivery address. If a delivery attempt is unsuccessful due to an incorrect address or unavailability at the delivery address, additional charges may apply for re-delivery.

5.5. Risk and Title

Risk and title in the products pass to you upon delivery to the address you specified. It is your responsibility to inspect the products upon delivery and notify us immediately of any damage or discrepancies.

6. Cancellations and Modifications

6.1. Order Cancellation by Customer

You may cancel your order within 24 hours of placing it by contacting us at info@chooseme.co.za. After 24 hours, if your order has already been processed or shipped, cancellation may not be possible. In such cases, you will need to follow our Returns, Exchanges and Refund Policy once you receive the products.

6.2. Order Cancellation by Choose Me

We reserve the right to cancel any order at our discretion, including but not limited to situations where: the product is unavailable, the pricing was incorrect due to an error, we suspect fraudulent activity, or we are unable to fulfill the order for any reason. If we cancel your order, we will provide a full refund of any payment received.

6.3. Order Modifications

Once an order has been placed, modifications may not be possible. Please contact us immediately at info@chooseme.co.za if you need to make changes, and we will do our best to accommodate your request if the order has not yet been processed.

7. Returns, Exchanges and Refunds

Please refer to our separate Returns, Exchanges and Refund Policy for detailed information about returning products, requesting exchanges, and obtaining refunds. This policy is available on our website at www.chooseme.co.za and forms part of these Terms and Conditions.

8. Product Information and Variations

8.1. Product Descriptions

We make every effort to display our products as accurately as possible on our website, including descriptions, images, colours, and sizes. However, we cannot guarantee that your device's display will accurately reflect the actual colours or appearance of the products.

8.2. Product Variations

As our products are imported from international suppliers, there may be minor variations in colour, sizing, or design from what is shown on our website. These variations are part of the manufacturing process and do not constitute a defect. If you receive a product that varies significantly from what was ordered, please contact us within 14 days of delivery.

8.3. Size Guide

We provide size guides for our products to assist you in selecting the correct size. Please note that sizing may vary between brands and manufacturers. We recommend carefully reviewing the size guide before placing your order. Size-related issues may be subject to our Returns, Exchanges and Refund Policy.

9. Limitation of Liability

9.1. General Limitations

To the maximum extent permitted by law, Choose Me shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or purchase of our products.

9.2. Delivery Delays

We shall not be held liable for any delays in delivery caused by circumstances beyond our reasonable control, including but not limited to: supplier delays, international shipping delays, customs delays, courier service issues, natural disasters, strikes, or other force majeure events.

9.3. Third-Party Services

We use third-party service providers for payment processing, shipping, and other services. We are not responsible for any errors, delays, or failures caused by these third-party providers.

9.4. Maximum Liability

In any event, our total liability to you for all claims arising from or related to your use of our website or purchase of products shall not exceed the amount you paid for the products in question.

10. Consumer Rights and Compliance

These Terms and Conditions do not affect your statutory rights as a consumer under South African law, including the Consumer Protection Act, 2008. Where these terms conflict with your statutory rights, your statutory rights shall prevail.

If you have any concerns about faulty or defective products, please contact us at info@chooseme.co.za and we will work with you to resolve the issue in accordance with applicable consumer protection laws.

11. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information about how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA). Our Privacy Policy is available on our website at www.chooseme.co.za and forms part of these Terms and Conditions.

12. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and software, is the property of Choose Me (Pty) Ltd or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

13. Website Use and Prohibited Activities

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by any third party.

You must not:

• Use our website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility

• Use our website to transmit any harmful, threatening, defamatory, obscene, or otherwise objectionable material

• Use our website to transmit any advertising or promotional material without our prior written consent

• Attempt to gain unauthorized access to our website, servers, or databases

• Use any automated system or software to extract data from our website for commercial purposes

14. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

15. Links to Third-Party Websites

Our website may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.

16. Amendments to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes have been posted constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any updates.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the South African courts.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Choose Me (Pty) Ltd

7 Sagittarius Lane, Croydon Vineyard Estate, Somerset West, Cape Town, South Africa, 7130

Email: info@chooseme.co.za

Website: www.chooseme.co.za

20. Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.